{"id":813,"date":"2023-01-18T12:45:16","date_gmt":"2023-01-18T19:45:16","guid":{"rendered":"https:\/\/cmaudiology.com\/?post_type=career&#038;p=813"},"modified":"2023-01-18T14:43:33","modified_gmt":"2023-01-18T21:43:33","slug":"front-office-specialist","status":"publish","type":"career","link":"https:\/\/cm-audiology.com\/career\/front-office-specialist\/","title":{"rendered":"Front Office Specialist"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Position Summary<\/h2>\n\n\n\n<p>This position is responsible for greeting patients, answering the phones, scheduling appointments, verifying benefits, record keeping and filing. &nbsp;Answers general questions regarding the clinic, its service offerings, and in doing so demonstrates superb customer service with a patient centered attitude.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Primary Job Functions<\/h2>\n\n\n\n<ul><li>Consistently follows practice\u2019s phone scripting and etiquette guidelines with the objective of turning phone inquiries into appointments<\/li><li>Schedules and confirms appointments<\/li><li>Checks patients in and out<\/li><li>Understands insurance payment and reimbursement requirements and verifies patient insurance using practices\u2019 guidelines<\/li><li>Ability to gracefully multi-task and prioritize duties while managing multiple patient and staff interruptions<\/li><li>Responds professionally to requests and inquiries about the services the practice provides using practice guidelines<\/li><li>Demonstrates strong and respectful interpersonal and communication skills with patients and colleagues alike<\/li><li>Understands and follows HIPAA regulations and maintains patient and practice confidentiality<\/li><li>Checks voice and email messages every morning and throughout the day<\/li><li>Oversees office supplies and prepares supply orders<\/li><li>Open\/Close the office daily according to protocol<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Job Skills, Knowledge and Abilities<\/h2>\n\n\n\n<ul><li>High school diploma or equivalent required<\/li><li>Possesses a strong customer service focus<\/li><li>Excellent organizational skills<\/li><li>Able to generate, maintain and demonstrate a friendly, enthusiastic, and positive attitude<\/li><li>Demonstrate the ability to learn and master the practice\u2019s scheduling system<\/li><li>Must be proficient computer keyboarding skills as well as in Microsoft Word and Outlook<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Professional Expectations<\/h2>\n\n\n\n<p>Exhibits a positive attitude, compassionate care, a professional appearance, is detailed, efficient and organized with an orientation toward accuracy. Maintains strict confidentiality and enjoys a team-oriented work environment to facilitate the smooth, efficient, and professional care of the patient and performance of the office.&nbsp; <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Position Summary This position is responsible for greeting patients, answering the phones, scheduling appointments, verifying benefits, record keeping and filing. &nbsp;Answers general questions regarding the clinic, its service offerings, and in doing so demonstrates superb customer service with a patient centered attitude. Primary Job Functions Consistently follows practice\u2019s phone scripting and etiquette guidelines with the&#8230;<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","schema":"","fname":"","lname":"","position":"","credentials":"","placeID":"","no_match":false,"name":"","company":"","review":"","address":"","city":"","state":"","zip":"","lat":"","lng":"","phone1":"","phone2":"","fax":"","mon1":"","mon2":"","tue1":"","tue2":"","wed1":"","wed2":"","thu1":"","thu2":"","fri1":"","fri2":"","sat1":"","sat2":"","sun1":"","sun2":"","hours-note":""},"career_category":[],"_links":{"self":[{"href":"https:\/\/cm-audiology.com\/wp-json\/wp\/v2\/career\/813"}],"collection":[{"href":"https:\/\/cm-audiology.com\/wp-json\/wp\/v2\/career"}],"about":[{"href":"https:\/\/cm-audiology.com\/wp-json\/wp\/v2\/types\/career"}],"version-history":[{"count":2,"href":"https:\/\/cm-audiology.com\/wp-json\/wp\/v2\/career\/813\/revisions"}],"predecessor-version":[{"id":822,"href":"https:\/\/cm-audiology.com\/wp-json\/wp\/v2\/career\/813\/revisions\/822"}],"wp:attachment":[{"href":"https:\/\/cm-audiology.com\/wp-json\/wp\/v2\/media?parent=813"}],"wp:term":[{"taxonomy":"career_category","embeddable":true,"href":"https:\/\/cm-audiology.com\/wp-json\/wp\/v2\/career_category?post=813"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}