Position Summary
This position is responsible for greeting patients, answering the phones, scheduling appointments, verifying benefits, record keeping and filing. Answers general questions regarding the clinic, its service offerings, and in doing so demonstrates superb customer service with a patient centered attitude.
Primary Job Functions
- Consistently follows practice’s phone scripting and etiquette guidelines with the objective of turning phone inquiries into appointments
- Schedules and confirms appointments
- Checks patients in and out
- Understands insurance payment and reimbursement requirements and verifies patient insurance using practices’ guidelines
- Ability to gracefully multi-task and prioritize duties while managing multiple patient and staff interruptions
- Responds professionally to requests and inquiries about the services the practice provides using practice guidelines
- Demonstrates strong and respectful interpersonal and communication skills with patients and colleagues alike
- Understands and follows HIPAA regulations and maintains patient and practice confidentiality
- Checks voice and email messages every morning and throughout the day
- Oversees office supplies and prepares supply orders
- Open/Close the office daily according to protocol
Job Skills, Knowledge and Abilities
- High school diploma or equivalent required
- Possesses a strong customer service focus
- Excellent organizational skills
- Able to generate, maintain and demonstrate a friendly, enthusiastic, and positive attitude
- Demonstrate the ability to learn and master the practice’s scheduling system
- Must be proficient computer keyboarding skills as well as in Microsoft Word and Outlook
Professional Expectations
Exhibits a positive attitude, compassionate care, a professional appearance, is detailed, efficient and organized with an orientation toward accuracy. Maintains strict confidentiality and enjoys a team-oriented work environment to facilitate the smooth, efficient, and professional care of the patient and performance of the office.